Terms of Service

Vorm provides software that lets travel and hospitality businesses manage their catalog, bookings, payments, partners, and operations.

We may add, change, or remove features over time to improve the Service.

You are responsible for the activity in your workspace, for keeping credentials secure, and for the accuracy of the information you submit.

Acceptable use. You agree not to use the Service to: break the law, commit fraud, or deceive customers; sell goods or services you do not deliver, or fail to honor confirmed bookings; sell prohibited or illegal goods or services; send spam or unsolicited bulk messaging, or otherwise abuse email or messaging channels; infringe intellectual property or the rights of others; access, disrupt, overload, or reverse-engineer the Service, or circumvent its limits or security; or process payments for businesses other than your own, or facilitate money laundering.

Service delivery and enforcement. You are solely responsible for delivering the services you sell to your customers. Vorm is the software provider and is not the seller or operator of your services (see Section 3). Where Vorm receives credible or repeated reports that a workspace is not delivering its services, is selling deceptively, or is harming consumers or the platform, Vorm may, at its discretion and to protect consumers, the platform, and its reputation, investigate and restrict, suspend, or terminate the workspace, and disclaims responsibility for that workspace's failure to perform. Reports may be sent to abuse@vorm.mx.

Vorm is a software provider and a system of record. We provide tools to record commercial terms, accruals, statements, and proofs between you and the third parties you work with (such as partners, agents, suppliers, and customers).

Vorm is not a party to, and is not a guarantor, surety, escrow agent, or payment processor of, the commercial agreements, commissions, or payments between you and those third parties. Negotiating, performing, collecting, and settling those agreements is your sole responsibility and that of the other party.

Where the Service helps move money (for example, through a third-party payment provider such as Stripe Connect or a marketplace), that money is handled by the regulated third-party provider under its own terms, not by Vorm. You and your partners are responsible for completing onboarding and meeting that provider’s requirements.

Vorm is not responsible for a business failing to pay its partner, or a partner failing to remit amounts owed to a business. Records kept in the Service may serve as evidence of what was agreed and paid, but they do not make Vorm responsible for the underlying payment.

The Service integrates with third parties (for example, payment, messaging, and mapping providers). Your use of those integrations is subject to the third party’s own terms and privacy practices, and Vorm is not responsible for them.

Paid plans are billed according to the plan you select. Unless stated otherwise, fees are non-refundable except where required by law.

We may change pricing with reasonable notice. Continued use after a change takes effect means you accept the new pricing.

You retain ownership of the data you put into the Service. You grant Vorm the limited rights needed to operate and provide the Service to you.

Our handling of personal data is described in the Privacy Policy.

The Service, including its software, design, and trademarks, belongs to Vorm or its licensors. These Terms do not grant you any rights in them beyond the right to use the Service as permitted here.

We work to keep the Service available and reliable, but it is provided "as is" and "as available" without warranties of any kind to the maximum extent permitted by law.

To the maximum extent permitted by law, Vorm will not be liable for indirect, incidental, special, or consequential damages, nor for amounts owed between you and any third party. [Liability cap and exclusions to be defined with counsel.]

You agree to defend and hold Vorm harmless from claims arising out of your use of the Service or your dealings with third parties, to the extent permitted by law.

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms or where required to protect the Service or comply with the law.

We may update these Terms. When we do, we will update the version and date above. Material changes will be communicated through the Service. Each acceptance is recorded with the version in force at that time.

These Terms are governed by the laws of México, with the courts of Ciudad Madero, Tamaulipas, México having jurisdiction, without regard to conflict-of-law rules.

Questions about these Terms can be sent to legal@vorm.mx.

Vorm may assign or transfer these Terms and the agreement with you, in whole or in part, to an affiliate or successor entity (including upon a reorganization or a change of the operating legal entity), without your prior consent, provided the successor assumes Vorm's obligations under these Terms. We will notify you of any such change. You may not assign your rights without our consent.